In times of globalization, increasing demands for customization, and ever growing competition service parts management becomes increasingly complex yet all the more important
Entrust your service parts logistics in competent hands.
We offer consulting services to optimize your processes, and we can manage all of your spare parts functions as a third party logistics provider.
PMJ Service Parts Management – Your Partner for Optimized Spare Parts Logistics
Based on our deep experience in spare parts management and spare parts logistics we will optimize our clients' processes. Beyond classic management consulting we also offer to take individual steps out of your hands or even execute the complete spare parts distribution as a service provider.
We define Service Parts as all parts and components that are necessary to service or repair equipment.
Service Parts Management includes the holistic planning, design and control of processes required to supply your customers and/or service partners.Mission critical for these processes is the reliable availability of needed information, components and materials at the right time and at the right place. This has to be accomplished at the same time as keeping cost at a competitive level.
In many companies the after-sales area is not assigned the significance it deserves. The after-sales processes are not executed with the same professionalism as those for the development, production and distribution of the primary products. Many companies supplying vital spare parts for their products are lacking a focused organization They are missing substantial opportunities as efficient after-sales Logistics deliver key competitive advantages. Superior processes are much more difficult to copy than great products. The service excellence increases customer loyalty in a time where there expectations are constantly growing.
On top of this you will typically earn higher margins with your service parts as compared to your primary products. Shouldn’t it be obvious to pay more attention to service parts management?
But the processes required for excellence in the service-parts supply chain are more complex and substantially different from the ones you apply for the production and distribution of the prime products. Surprisingly enough most companies do not possess the right tools and procedures when it comes to After-sales.
PMJ will tailor those custom-solutions you need to increase your performance AND reduce your fixed and variable cost. Our customers benefit from multi-user synergies and reduce their complexity significantly. Simple and fast results!
We will support you in every way to increase the performance of your organization. Our range spans from strategy development, integrated tool and process implementation to executing the service parts distribution as your service provider.
Our promise to you:
Higher performance at lower cost!
You can take us up on that, just get to know us and experience how we work.
Our capabilities cover a full range of processes:
- Inventory management including advanced demand planning (Which parts will be needed when and where)
- Service parts purchasing (sourcing, order planning, ordering and expediting)
- Physical logistics and warehousing (Receiving, stow-away, warehousing, picking and shipping)
- Customer order processing (Order receipt, acknowledgement, invoicing, returns)
- Support functions (Spare parts design, marketing, product data management, cataloguing, market research, pricing etc.
You will find a more detailed description of all our service offerings on the following pages.
You will also find more background information on the range of consulting services for service parts management we look forward to providing to you
Please don’t hesitate to contact us, we are happy to answer all your questions.